Team Preparation and Team Building for Behavioral Health Professionals Working with Older Adults


Live webinar was held March 16, 2016 (1:30-2:45 US East Time Zone)


This training program is intended for staff and students from many levels, disciplines, and settings (both facility and community-based), including staff involved in providing long term care (e.g., nursing staff and administrators), as well as behavioral health staff who work with older adults.

Additionally, staff from Adult Protective Services, home health, adult day healthcare, respite care, area agencies on aging, Emergency Department staff of acute care hospitals, hospital discharge planners, and others serving older adults could benefit from the training.


Staff participating in this webinar will be better trained to recognize and respond to geriatric mental/behavioral health issues before costly inpatient treatment becomes necessary, or anyone has been placed at risk of injury. For those situations necessitating inpatient treatment, trained staff in the facility and community will be better prepared to work together to facilitate psychiatric hospitalization with minimal distress to the older adult and those family members and professions involved in his/her care.


  1. To describe why teamwork is essential to providing a person-centered environment
  2. To describe the professions that typically contributes to a behavioral health team
  3. To identify and describe the different types of teams (multidisciplinary, interdisciplinary, transdisciplinary)
  4. To discuss what makes teams effective and ineffective
  5. To describe how-to resolve conflict within a team, maximize communication, develop a shared language
  6. To describe how teamwork can be used for personal and professional growth opportunities


Certificates of attendance are issued upon completion of an exit survey corresponding to the webinar.*

*Upon completion of the webinar, attendees have one week to submit the exit survey and receive a certificate.



Tracey Gendron, MSG, PhD


Dr. Tracey Gendron, MSG, PhD, Gerontologist, Assistant Professor, Director of Community Engagement and Research, Department of Gerontology, Virginia Commonwealth University

Dr. Gendron has a Master’s of Science in Gerontology, a Master’s of Science in Psychology and a PhD in Developmental Psychology. She teaches several graduate service-based courses including biology of aging, grant writing, and research methods. She is also a Service-Learning Faculty Fellow at Virginia Commonwealth University.

Tracey takes an all-inclusive approach to teaching about aging, particularly highlighting those understudied and underrepresented groups that are at increased risk of negative health outcomes and discrimination. Her community-engaged research interests include the professional identity development and career commitment of gerontologists, education through community engagement and service-learning, aging anxiety, ageism and gerontophobia, LGBT aging and staff knowledge and quality of care.


Jennifer Inker, MBA, MSG


Jennifer Inker, MBA, MSG, Instructor, Department of Gerontology, Virginia Commonwealth University

Jenny Inker is an instructor in the Virginia Commonwealth University (VCU) Department of Gerontology. She holds an undergraduate degree and MBA in Healthcare Administration from George Washington University, a Masters in Science (Gerontology) from VCU and is pursuing her doctorate in Health Related Sciences (Gerontology) at VCU. Jenny has worked for over 25 years in the senior living sector in the United Kingdom and the United States and has participated in and led teams in the government sector, the non-profit sector and in private industry.


E. Ayn Welleford, MSG, PhD, AGHEF


Dr. E. Ayn Welleford, MSG, PhD, AGHEF, BA in Management/Psychology from Averett College, MS in Gerontology and PhD in Developmental Psychology from Virginia Commonwealth University.

Dr. Welleford has taught extensively in the areas of Lifespan Development, and Adult Development and Aging, Geropsychology, and Aging & Human Values. As an educator, researcher, and previously as a practitioner she has worked with a broad spectrum of individuals across the caregiving and long term care continuum.

As Associate Professor and Chair of VCU’s Department of Gerontology, she currently works to “Improve Elder Care through Education” through her Teaching, Scholarship, and Community Engagement. Outside of the classroom, Dr. Welleford provides community education and serves on several boards and committees. She is the Immediate Past Chair of the Governor’s Commonwealth of Virginia Alzheimer’s and Related Disorders Commission. Dr. Welleford is the proud recipient of the 2008 AGHE Distinguished Teacher Award.


PowerPoint Slideshow


Video Recording